Frequently asked questions

Got questions about Kleenheat Treats? Great, we’ve got answers.

What is Kleenheat Treats?

We think good value goes beyond juicy discounts on gas, so Kleenheat Treats is all about rewarding our customers with great prizes and offers to help make the most of summer in WA.

Over 12 big weeks, customers can simply spin the Kleenheat Treats prize wheel for the chance to win new treats every fortnight – plus enjoy a range of awesome summer offers from our local partners.

Treat yourself this summer and you could win big!

View our Kleenheat Treats terms and conditions.

Who can take part in Kleenheat Treats?

We’re proud to provide our customers with real ongoing value that goes beyond big energy savings, which is why Kleenheat Treats is open to all Kleenheat customers in WA.

Customers can spin the Kleenheat prize wheel once per prize period – each one runs for two weeks – but can access our summer rewards all summer long!

How often can I spin the Kleenheat Treats prize wheel?

Kleenheat customers can spin the Kleenheat prize wheel once per prize period – each one runs for two weeks – but our summer rewards can be accessed right across the summer.

Check back for new prizes on Kleenheat Treats wheel each fortnight for more chances to spin and win!

Does it cost me anything to participate?

Nope – participating in Kleenheat Treats is completely free for all Kleenheat customers. We know everyone loves a little something for nothing, so what are you waiting for? Treat yourself today!

How do I participate?

For Kleenheat customers, enjoying all the fun of Kleenheat Treats is easy:

  • Click “Spin” on the wheel and confirm you’re a Kleenheat customer by providing your postcode, plus your email address, mobile number or Kleenheat account number.

Once validated, you’re in for a real treat – with instant prizes and summer offers to enjoy.

Remember, Kleenheat customers can spin the Kleenheat prize wheel once per prize period – each one runs for two weeks – but can access our summer rewards all summer long!

Where can I find my Kleenheat account number?

In most cases, you can use your account email address and postcode to validate as a Kleenheat customer.

If you need your account number, this can be found by logging in to My Account or by viewing your most recent bill or invoice.

Having trouble finding your account number? Email treats@kleenheat.com.au for support.

What sort of prizes and offers are up for grabs?

Everyone loves a treat, no matter how big or small – which is why we’ve put together a huge prize pool filled with plenty of goodies.

Every two weeks, we’ll refresh the prizes and offers designed to to help Kleenheat customers make the most of our unique WA lifestyle.

We’re talking everything from beach accessories to electronics, vouchers to local restaurants and family hot spots – plus holidays, barbecues and more! View our current Kleenheat Treat prizes and exclusive summer offers.

How do I redeem prizes?

There are several ways lucky Kleenheat Treats winners can get their hands on their prize:  

  • Email
    Some Kleenheat Treats summer offers can be accessed in store by letting our partners know you’re a Kleenheat customer.

    Others may come with a special promotional code to use when making purchase or bookings online.

    For offers that require a unique promo code, we’ll email details to you when selected on the Kleenheat Treats website.  
  • Mail
    Some Kleenheat Treats prizes may also be mailed right to your doorstep. Winning!
  • In-store
    Some Kleenheat Treats prizes can be arranged for pick-up in store from local retailers. We’ll confirm all the details in an email sent straight to your inbox.
  • In person
    If you’re lucky enough to win one of our Major Prize Draws, we’ll send you instructions on when and where you can collect your winnings from Kleenheat HQ . 

I’ve got questions about my Kleenheat Treats experience, prize or offer – how do I get help?

If you encounter any issues with your Kleenheat Treats experience or redeeming a prize or offer, simply email treats@kleenheat.com.au with details and we’ll get back to you as soon as we can.

I’m not a customer, how do I get in on the fun?

Choosing Kleenheat as your local gas supplier means access to exclusive rewards and deals, including Kleenheat Treats.

Switch to WA’s born and bred gas provider.